Privacy Policy
Thank you for visiting our Website.
At MoneNet, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data. We fully adhere to the requirements of the Personal Data (Privacy) Ordinance (Cap 486 of Laws of Hong Kong) and ensure our staff maintain the strictest standards of security and confidentiality. Your privacy is paramount, and we aim to make your experience on our Website secure and worry-free. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy and our Terms of Use.
1. Personal Data Collection and Use
1.1 Information We Collect Automatically (Non-Personal Data)
Generally, you can browse our Website without providing any personal data. Like many websites, we automatically record non-personal information about your visit through the use of cookies and similar technologies. Cookies are small data files sent to your computer to record your interaction with our Website and to help us identify your browser during future visits. While some cookies may be saved permanently, they are generally harmless. You have the option to disable cookies through your browser settings, though this may affect your ability to fully utilize certain features of our Website.
This aggregated information is used solely to compile general statistics about our Website's visitor numbers, usage patterns, and to enhance our service delivery and analyze performance. No personal data is collected automatically through cookies or similar technologies unless you explicitly provide that information to us through another interaction (e.g., a form submission).
1.2 Information You Voluntarily Provide (Personal Data)
We only collect personal data when you voluntarily provide it to us for specific purposes or services. Such instances may include, but are not limited to, when you:
Make an inquiry or submit a request (e.g., via a contact form)
Register for an account or service
Apply for a product or service
Engage in a transaction
Send us an email with questions, complaints, or feedback
Participate in surveys or promotions
The types of personal data we may collect include, but are not limited to, your name, contact details (e.g., telephone number(s), email address, physical address), identification information, financial details, and any other information necessary to provide the requested service or process your request. The specific purposes for collecting your personal data will be clearly stated on the relevant sections of our Website or during the service onboarding process where you are invited to provide such data. Please note that refusing to supply required personal data may prevent MoneNet Limited from processing your request, providing the requested services, or entering into a business relationship with you.
When you send us an email, we will record your personal data to address your inquiry, process your complaint, or follow up appropriately.
1.3 Marketing Communications
Where you have provided personal data to us and given your consent (where required), we may occasionally send you promotional materials about our products and services. If you no longer wish to receive such promotional materials from us, you may opt-out by following the unsubscribe instructions included in the communication or by emailing us at info@monenet.com. Please allow a reasonable period for your opt-out request to be processed.
2. Security of Personal Data
We take the security of your personal data seriously. We implement reasonable administrative, technical, and physical safeguards designed to protect personal data from unauthorized access, use, disclosure, alteration, or destruction. We generally do not disclose personal data to third parties unless such disclosure is necessary for the provision of our services, required by law, or with your explicit prior consent. All personal data you provide to us is secured on our systems with restricted access, limited only to authorized personnel who have a legitimate business need to access such data. We regularly instruct our staff to strictly comply with our Privacy Policy and data security protocols. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
3. Disclosure and Sharing of Personal Data
Our general policy is to keep all personal data confidential, except as permitted or required by law, or as necessary to provide our money services to you.
The personal data you provide will be used for the specified purposes stated at the time of collection, including but not limited to fulfilling your requests, processing transactions, providing services, statistical analysis, fraud prevention, and related operational matters. We may disclose your personal data to the following categories of parties who assist us in delivering our services or fulfilling our legal obligations, solely for purposes consistent with those specified:
MoneNet Group Entities: Other companies within the MoneNet group for operational, administrative, and service delivery purposes.
Financial Institutions and Payment Partners: Including banks, remittance agents, payment processors, and correspondent financial institutions, essential for processing your foreign exchange transactions and global payments.
Service Providers: Any other personnel, agent, advisor, auditor, contractor, or service provider who provides services or advice to us in connection with our operations (e.g., IT support, cloud hosting, customer service platforms, professional advisors, system providers, data analytics providers). These third parties are contractually obligated to maintain the confidentiality and security of the personal data and are restricted from using it for any purpose other than providing services to MoneNet.
Legal and Regulatory Bodies: Any person or entity to whom we are required to make disclosure under any applicable law, regulation, court order, or government request, whether in or outside Hong Kong, or to protect our rights, property, or safety, or that of our users or others (e.g., to comply with Anti-Money Laundering (AML) or Know-Your-Customer (KYC) requirements).
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Please note that this Privacy Policy applies only to our Website. When you click on any advertisement or hyperlink that takes you to another website, you will leave our Website. We are not responsible for the privacy and security practices or the content of such third-party websites. We strongly advise you to review the privacy policy of every website you visit.
4. Data Retention
We will retain the personal data you provide for as long as necessary to fulfill the purposes for which it was collected, as referred to in this Privacy Policy, to comply with our legal and regulatory obligations (e.g., anti-money laundering regulations), resolve disputes, and enforce our agreements.
5. Your Rights: Personal Data Access and Correction
Under the Personal Data (Privacy) Ordinance, you have the right to:
Be informed by us whether we hold your personal data.
Request access to your personal data held by us.
Request correction of your personal data if it is inaccurate.
Any such data access or correction request must be made in writing and sent to us by email to: info@monenet.com. We may charge a reasonable fee for processing any data access request.
6. Updates to This Privacy Policy
We reserve the right to revise, change, or modify this Privacy Policy from time to time at our sole discretion. Any updates will be effective immediately upon posting the revised Privacy Policy on this Website. We encourage you to visit this page periodically to review any amendments and their effect on your use of this Website. Your continued use of this Website after any modifications signifies your acceptance of the updated Privacy Policy.
7. Applicable Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China.